We are proud of our ethos of operating in a clear and transparent way. We feel it is important to be accountable to our clients and beneficiaries and to act as an example of best practice wherever possible. With this in mind we are making available our working policies so that you can read more about our ambitions in the way we operate. Our policies are listed here as PDF documents for accessibility. If you need a policy in another format please let us know


Privacy Policy

Read more about the data we collect and what we do with it.

PRIVACY POLICY (PDF)


Safeguarding Policy

Read more about what we do when working around or with vulnerable adults, children and young people.

SAFEGUARDING POLICY (PDF)


Environmental Policy

Read about our efforts to operate in a way that has a low impact on the environment.

ENVIRONMENTAL POLICY (PDF)


Complaints & Feedback

We hope you have no reason to complain, but this policy details the way to go about giving us feedback or criticism:

COMPLAINTS AND FEEDBACK (PDF)


Health & Safety

This details how we operate in a safe way that minimises risk to our staff and users:

HEALTH AND SAFETY POLICY (PDF)


Lone Working Policy

Our statement about maintaining safety when operating in environments where we are alone:

LONE WORKING (PDF)

 


Equality & Diversity Policy

Our policy for acting in a fair, equitable and representative way: