Our Approach

Who we are

We are a team of professionals who have been working in east London’s Voluntary Community Sector for many years. We came together around a shared concern about the diminishing capacity building services, across London. Recognising the important role capacity-building plays in maintaining a robust and thriving voluntary sector we decided to map out a menu of services that we believe will of be of most use to a range of organisations. We offer low-cost, high-quality, bespoke and targeted support for London’s Voluntary Community Sector. We will work with you to work to find a programme of development support that will meet your organisation’s needs.

Our Story

If you want to talk to us about the possiblilities for your group or organisation send us an email

Meet the Directors


Anne Crisp

Anne has worked in the voluntary and community sector in east London since the 1980s. After almost 20 years as a freelance community researcher and evaluator she set up and managed a family support project before becoming a community development worker in 2005.

With considerable experience of advising and supporting community and voluntary groups on a wide range of organisational development issues, Anne has a particular interest in enabling organisations to use research, evaluation and user involvement to ensure they meet needs effectively.  She has lived in Newham for over 50 years, where she has volunteered for a number of organisations. She also runs a counselling practice in Stratford.

Caro Istanbul

Caroline Rouse

Caroline has been working with disadvantaged communities for over 30 years. She has a wealth of experience with both individual and organisational development and has an MSc in continuing education and training from City University. She is experienced in delivering training.  This has involved mentoring key staff  to assist with strategic development, quality marks and change management as well as physical and human resource development. She is a confident and competent trainer of all organisational and personal development issues. As a member of a number of national and regional training programmes , she is currently a volunteer trainer for the Girlguiding. As a senior manager within the charitable sector she brings a broad range of managerial expertise from writing and managing financial systems and budgets, to monitoring and evaluation. She has lived in east London all her life and has worked in some of the most deprived areas of east and north London.


Briony Fleming

Working across the Higher Education and Voluntary Community Sectors, Briony has experiences across a wide range of disciplines from Fundraising, Communications, Community Engagement, and Social Media. She has been living in east London for the last 10 years and is passionate about enabling VCS organisations to be the best they can be by connecting them to knowledge, skills and resources to help them grow and develop.



Chelle Coulton

Chelle has amassed a broad range of operational, research, and managerial experience working within the voluntary community sector, from community projects to international non-profits, including spells with the Charity Commission and in Washington DC.  She is passionate about community development through helping organisations to be the best they can be.  Her interests include organisational culture, governance, user involvement, succession planning, faith-based groups and anything involving systems and structures!  Alongside her professional experience, she holds a masters in Voluntary Sector Studies and a degree from Oxford.  She has lived mainly in east London since 1999, where she currently works for a local community association and raises her family.